Refund Policy

We want you to shop with confidence. If something isn’t right, contact us and we’ll help with the next steps.

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At Oxiram, customer care matters. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

• The item is damaged or defective
• You received the wrong product
• The item is unused and in its original packaging

Products that have been used, opened, or damaged by the customer may not be eligible for return.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

• Personal care products after opening
• Sale or clearance items (unless defective)
• Gift cards
• Customized or personalized products

3. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method
• Please allow 5–10 business days for the refund to appear in your account

4. Exchange Policy

We replace items if they are defective, damaged, or incorrect. To request an exchange, please contact our support team.

5. Return Shipping

Customers may be responsible for return shipping costs unless the item received was damaged or incorrect.

Original shipping charges are non-refundable unless otherwise stated.

6. Order Cancellation

Orders may only be canceled before they are processed or shipped. Once shipped, the order cannot be canceled and should follow the return process if needed.

7. Late or Missing Refunds

If you have not received your refund yet:

• Check your bank account again
• Contact your credit card provider or bank
• Processing times may vary depending on your payment provider

If you still need assistance, contact us through our Contact page or email support@oxiram.com.

8. Contact Us

For any refund or return-related questions, email support@oxiram.com or use our Contact page.